At Chum Chat ("we", "our", or "us"), we respect your privacy and are committed to protecting the personal data of our users ("you" or "your"). This Privacy Policy explains how we collect, use, and share your personal information when you visit getchumchat.com and use our associated software templates, chatbots, and services.
1. Information We Collect
We collect information that you provide directly to us, information collected automatically, and information from third parties.
- Account Information: If you purchase a template or subscribe to our hosting service, we collect your name, email address, and billing details via our payment processors.
- Usage Data: We automatically collect technical data regarding your interaction with our website, such as IP addresses, browser types, and log files.
- Chat Logs: By default, we temporarily store chat interactions for the purpose of maintaining context during a session. If you purchase a self-hosted template, the control and storage of chat data passes entirely to you as the data controller.
2. How We Use Your Information
The information we collect is used to:
- Provide, operate, and maintain our services.
- Process transactions and send related information (e.g., confirmations, receipts).
- Send technical notices, updates, and security alerts (including our automated Deployment logic).
- Respond to comments, questions, and customer service requests.
- Monitor and analyze trends to improve the user experience.
3. How We Share Your Information
We do not sell your personal data. We may share your data in the following circumstances:
- Service Providers: We share data with third-party vendors (like Stripe for payments, or AWS/DigitalOcean for hosting) who need access to such information to carry out work on our behalf.
- Legal Compliance: We may disclose information if required by law, subpoena, or in response to a valid request from law enforcement.
4. Data Security & "Self-Hosted" Environments
We use reasonable organizational and technical measures to protect our website and managed services from unauthorized access. However, please note that when you purchase and deploy a Chum Chat template on your own infrastructure (or via our Nexus system on a dedicated, isolated instance), you assume responsibility for securing that specific instance and complying with privacy laws governing the users interacting with your specific AI.
5. Your Privacy Rights
Depending on your location (e.g., under GDPR or CCPA), you may have the right to:
- Access the personal information we hold about you.
- Request the correction or deletion of your information.
- Opt-out of marketing communications.
To exercise these rights, please contact us at privacy@getchumchat.com.
6. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by updating the "Last updated" date at the top of this policy.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@getchumchat.com